Privacy Policy
Last updated: 6 October 2026
1. Who we are
HGM Washing Machine & Dryer Repair Service operates the website https://hgm-electronics.com and provides washing machine and clothes dryer repair services across Puchong and the Klang Valley, Selangor, Malaysia.
Address: H-01-6C, Jalan Prima 5/4, Persiaran Prima Utama, Taman Puchong Prima, 47100 Puchong, Selangor, Malaysia
Phone: 011-1161 0883
Email: ameenfareed438@gmail.com
2. What data we collect
When you use our "Get a Free Quote" form, we collect:
- Name — to address you personally when scheduling
- Phone number — to confirm your booking via WhatsApp or phone call
- Inquiry type and message — to understand your repair needs
We do not collect passwords, financial information, or any sensitive personal data.
3. How we use your data
Your personal data is used solely to:
- Schedule your repair appointment
- Provide a price estimate via WhatsApp or phone
- Send confirmation and follow-up communications about your repair
4. Data sharing
We never sell, rent, or share your personal data with third-party advertisers, data brokers, or marketing platforms. Your information is only accessed by our repair coordination team.
5. Data retention
We retain your contact details for up to 12 months after your last interaction to support warranty claims and follow-up service. You may request deletion at any time by contacting us.
6. Cookies and analytics
We use Google Tag Manager and Google Analytics to measure website performance and advertising effectiveness. These tools may set cookies on your device. No personally identifiable information is shared with Google — only anonymised usage data (pages visited, time on site, referral source).
7. Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
To exercise any of these rights, contact us at ameenfareed438@gmail.com or call 011-1161 0883.
8. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.